Refund policy

Refund policy

Returns You can request a return within 14 days of delivery. To be eligible, items must be unused and in their original packaging.

How to start a return Email us at support@shopcaressentials.com with your order number to start a return. We will reply with the return address and next steps. Please do not send items back without contacting us first.

Return shipping For change-of-mind returns, the customer pays the return shipping. For damaged, defective or wrong items, we cover the return shipping.

Damaged, defective or wrong items If your item arrives damaged or defective, or you received the wrong item, please email us within 14 days of delivery and include photos of the item and packaging. We will replace the item or give you a refund.

Refunds Once we have received and checked your return, we will refund you to your original payment method. Original shipping charges are not refundable, except when the return is due to our mistake (a damaged, defective or wrong item).

Questions For any questions about returns or refunds, email us at support@shopcaressentials.com.